Selling smart
Selling smart
Learning Outcomes
- Understand the criticality of the sales role in today's business context.
- Develop a winning sales attitude.
- Understand the importance of planning & organizing skills in a sales person's role.
- Learn to identify sales opportunities.
- Master the process of setting up productive meetings with prospects.
- Learn techniques of probing to uncover the real & latent needs of prospects.
- Learn to handle objections & close deals effectively.
Customer service skills
Customer service skills
Learning Outcomes
- Understand the benefits of a satisfied customer approach.
- Identify customer needs and provide the best available service.
- Provide a perfect fit to meet customer needs.
- Implement appropriate strategies for meeting changing customer needs.
- Handle requests that cannot be met or are outside the scope of responsibility.
- Turn difficult customers/situations into opportunities for the organization.
- Learn RULE principle of customer service: reframe, understand, listen and engage.
- Identify the hot spots that cause customer frustration.
Become an effective negotiator
Become an effective negotiator
Learning Outcomes
- Acquire frameworks for cross-cultural negotiations.
- Become an effective negotiator and achieve more value.
- Plan and prepare for negotiations.
- Identify and overcome the conflicts during the negotiation.
- Apply the most appropriate style of negotiation based on the situation.
- Understand the other party's needs before the negotiation.
- Calibrate opposition’s thinking styles.
- Invent win-win outcomes for both negotiating parties.
- Understand different personality styles.
- Get beyond 'No'.
Interview skills
Interview skills
Learning Outcomes
- Doing research on a company.
- Understand the job description and align your skills for the position.
- Prepare the Elevator Pitch question "Tell Me About Yourself”.
- Use strategies for handling the salary question.
- Use STAR technique to answer questions.
- Use persuasive speech techniques to present accomplishments and qualifications.
- Adapt your nonverbal communication style to the expectations of interviewers.
Crafting impressive resume
Crafting impressive resume
Learning Outcomes
- Identify the different parts of a resume and its purpose.
- Learn about resume rules and how they affect resume development.
- Learn how to handle special skills and references on a resume. • Develop a cover letter to accompany the resume.
- Put finishing touch on a resume with proper formatting and proofreading.
- Write an action-statement, make a strong verb, maximize use of numbers and characters.
Personal networking
Personal networking
Learning Outcomes
- Build a strong personal brand and establish an expansive network.
- Be visible, relevant and known.
- Understand the components of a brand.
- Construct the elements of your personal brand and learn to talk about it.
- Build and maintain a strong personal offline and online brand, including LinkedIn strategies.
- Strategically promote your brand to others.
- Strategies of promoting your brand to potential clients, investors and employers.
- Create and communicate your "brand slogan" - your elevator pitch.
- Define your personal branding statement and purpose.